S C R A T C H O P H O N E

All prices are in Canadian (CAD) $

- An initial deposit (34%) is requested to order and to have confirmation of  your expected production date (Week 0/6)

- A second payment (33%) is requested at half time of production process (Week 3/6)

- And finally, a third and last payment (33%) is requested before shipping (Week 6/6)

All parcels are sent via FedEx (Tracking Number included)

After a shipment reaches your country it might be subject to import duties and taxes.

Additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they might be. For further information you should contact your local customs office since customs policies vary widely from country to country.

USA: For items over US$ 2000, additional tax information from the importer might be required to clear US customs.

Scratchophone warrants its custom instruments to be free from defects in materials and workmanship for one (1) year, subject to the limitations set forth herein.

This instrument will be repaired or replaced at our discretion, free of charge.

Electronic components are warranted for a period of one (1) year from the date of original purchase. Exceptions (not covered by this warranty) are misuse, alteration, normal wear or accident.

Scratchophone assumes no risk and shall be subject to no liability for damages or loss resulting from the specific use or application made of the product. In no event will Scratchophone be liable for any special, incidental or consequential damages (including loss of use, loss of profit and claims of third parties) however caused, whether by negligence of Scratchophone or otherwise.

This warranty provides you with specific legal rights. You may also have additional rights, which are subject to variation from state to state, country to country

After delivery of the instrument, if the customer is not satisfied, for any reason, the instrument can be simply returned and we will refund you. The refund consists of eighty percent of the full price of the Scratchophone. In other words, a full refund less 20% will be made.

The customer must return the instrument in its original case, in new condition, within twenty one (21) days. Shipping is to be paid by the customer. All refunds will be made within thirty days of receipt of the instrument.